1. Introduction

At Echo Mortgage, we prioritize the privacy of our clients. This Privacy Policy outlines the types of personal information we collect, how it’s used, and the measures we take to ensure your data remains confidential and secure.

2. Information We Collect

We may collect the following information:

• Personal identification information (Name, email address, phone number, etc.)
• Financial information relevant to your mortgage application
• Electronic data (IP address, browser type, etc.)

3. Use of Text Messages (SMS)

• 3.1 Consent for Text Messages: Before sending any text messages, especially for marketing or promotional purposes, we obtain express consent from our clients. This consent can be given in writing, orally, or through any action that signifies agreement (e.g., ticking a checkbox).
• 3.2 Opting Out: Every promotional or marketing text message sent will include a clear and easy way to opt-out of future messages. If you choose to opt-out, we will cease sending such messages immediately.
• 3.3 Purpose of Text Messages: We may use text messages to communicate important information related to your mortgage application, send reminders, or provide updates on our services.
• 3.4 Data Security in Text Messages: We ensure that personal and financial information is never disclosed in text messages. All messages are sent in compliance with Canadian A2P Messaging Best Practices.

4. How We Use Your Information

Your information may be used for the following purposes:

• To process and evaluate your mortgage application.
• To communicate with you regarding your application or other relevant services.
• To improve our services and website experience.
• To comply with legal and regulatory requirements.

5. Consent

In line with Canada’s Anti-Spam Legislation and applicable privacy laws, all our communications and data collection methods are consent-based. We ensure:

• Express consent is obtained before sending electronic messages.
• Clear opt-out mechanisms are in place for users who no longer wish to receive communications.

6. Data Security

We implement robust security measures to ensure your personal data is safe from unauthorized access, alteration, or disclosure.

7. Third-party Services

We may collaborate with third-party service providers for specific services. However, we ensure that these parties maintain confidentiality and adhere to our privacy standards.

8. Cookies

Our website may use cookies to enhance user experience. You have the option to decline cookies through your browser settings.

9. Changes to This Policy

Echo Mortgage reserves the right to update this Privacy Policy periodically. We recommend reviewing it regularly to stay informed.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at admin@echomortgage.ca